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    Privacy Policy

    Last Updated: August 13, 2026

    KlientHQ is operated by Deliberate Livin LLC.

    Deliberate Livin LLC (\"KlientHQ,\" \"we,\" \"us,\" or \"our\") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. KlientHQ is a trade name and brand operated by Deliberate Livin LLC, a Texas limited liability company.

    This policy describes the types of information we collect from you or that you provide when you use our websites at klienthq.com (collectively, the \"Website\" or \"Services\"), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

    This policy applies to information collected on the Website and through email, text (SMS), and other electronic communications between you and the Website/Services. It does not apply to information collected offline or through other means, or by third parties (including affiliates) that may link to or be accessible from the Website.

    Please read this policy carefully. If you do not agree with our policies and practices, do not use our Website or Services. By accessing or using the Website/Services, you agree to this Privacy Policy. We may update this policy from time to time (see \"Changes to Our Privacy Policy\" below). Your continued use after changes constitutes acceptance, so review periodically.

    International Use

    Our Services are intended primarily for residents of the United States. We do not target or offer services outside the United States. If you access from outside the U.S., you do so on your own initiative, and your information will be transferred to, stored, and processed in the United States under U.S. privacy laws. We take reasonable steps to protect data consistent with applicable requirements.

    Children Under the Age of 13

    Our Website and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent in accordance with the Children's Online Privacy Protection Act (COPPA). If we learn we have collected such information, we will delete it promptly. If you believe we have information from or about a child under 13, contact us at privacy@klienthq.com.

    Information We Collect About You and How We Collect It

    We collect several types of information, including personal information (e.g., name, postal address, email, phone, and other identifiers) and non-personal information (e.g., usage details, device info).

    Information You Provide to Us

    • Account registration, profile settings, client-intake forms, appointment booking
    • Correspondence, support requests
    • Transaction details (via Stripe)
    • User Contributions (posted at your own risk)
    • When using client-management/messaging features, you may provide your end-customers' contact info (names, emails, phones) — used solely to deliver Services (e.g., reminders, alerts, 2FA, support)

    Automatic Data Collection

    We use cookies, web beacons, and similar technologies to collect equipment, browsing, and usage data (IP address, OS, browser type, traffic, location inferences).

    You can manage cookies via browser settings, but refusing may limit functionality.

    We use essential cookies for core operation and analytics cookies (e.g., Google Analytics) for performance insights. See our Cookie Policy for details.

    Our Role as Controller and Processor

    As Controller: We act as the data controller for personal information we collect directly from you (e.g., your account, billing, preferences).

    As Processor/Service Provider: When you use KlientHQ to manage your end-customers' data (e.g., scheduling, SMS reminders, invoicing), you are the data controller, and we act as a processor/service provider. We process that data solely on your instructions, for providing the Services, and under our Data Processing Addendum (DPA). This includes sub-processors like Twilio (SMS and voice), Stripe and Square (payments), Google Cloud and Lovable Cloud (hosting), Resend (email), and SpacexAI (Klient, Sales Agent, and related AI).

    Voice calls and recordings

    If you turn on Sales Agent, KlientHQ may record and transcribe calls so the agent can book jobs, take messages, and show you the conversation. Recordings and transcripts are customer data under the DPA. We do not use them to train foundation models.

    How We Use Your Information

    We use information to:

    • Provide, maintain, and improve the Services
    • Process transactions and fulfill requests
    • Send transactional communications (e.g., alerts, reminders, 2FA via Twilio)
    • Send promotional communications (with opt-in)
    • Analyze usage and optimize (including AI-driven insights on aggregated/anonymized data only — no training on personal data without consent)
    • Enforce terms, comply with law, protect rights/safety

    Disclosure of Your Information

    We do not sell personal information. We may share:

    • With affiliates and service providers (e.g., Twilio, Stripe, Square, Google Cloud, Lovable Cloud, Resend, SpacexAI) bound by confidentiality and purpose-limited contracts
    • In business transfers (merger, sale, etc.)
    • To comply with legal requirements, court orders, or government requests
    • Aggregated/de-identified data without restriction

    When acting as processor, disclosure follows your instructions and the DPA.

    Choices About Your Information

    • Promotional SMS: Reply STOP to any message from that business. That unsubscribes you from that shop’s number only — other businesses you booked with may still text you. Reply START to that same number to resubscribe.
    • Email marketing: Unsubscribe link or account settings
    • Access/Correction/Deletion: Email privacy@klienthq.com with \"Data Subject Request\" — we verify identity and respond per applicable law (e.g., 45 days under CPRA)

    Business Phone Number and SMS Data

    When a KlientHQ business account provisions a dedicated phone number, that number is issued through KlientHQ's platform and operated under KlientHQ's A2P 10DLC messaging registration with Twilio. The following describes how data related to that number is handled:

    • Opt-in records: When an end-customer (a customer of a business using KlientHQ) provides consent to receive SMS messages, that consent record — including the date, method, and disclosure shown — is stored by KlientHQ and attributed to the relevant business account. This is required for regulatory compliance.
    • Opt-out records: When an end-customer replies STOP or any recognized opt-out keyword, KlientHQ records the opt-out and ceases sending messages from that number to that recipient. Opt-out records are retained as required by law.
    • Message logs: KlientHQ retains logs of SMS messages sent and received through business phone numbers (including content, timestamp, delivery status, and sender/recipient identifiers) for compliance, support, and dispute resolution purposes. Logs are retained for a minimum of 12 months.
    • Phone number release: If a business account closes or releases their number, opt-out records for that number are retained. KlientHQ does not re-assign released numbers in a way that would expose end-customers to messages they did not consent to.

    End-customers of KlientHQ businesses who wish to opt out of SMS messages should reply STOP to any message. For questions about how a specific business uses your data, contact that business directly. For platform-level data requests, email privacy@klienthq.com.

    California Privacy Rights (CPRA)

    If you are a California resident, you have rights under the California Consumer Privacy Act (as amended by CPRA), including:

    • Right to know categories/sources of personal information collected
    • Right to access, delete, correct
    • Right to opt out of sale/sharing (we do not sell; we support Global Privacy Control)
    • Right to limit use of sensitive personal information
    • Non-discrimination for exercising rights

    Categories collected (past 12 months): identifiers, commercial info, geolocation (from jobs), internet activity, professional info, inferences.

    To exercise: Email privacy@klienthq.com with \"California Privacy Request.\"

    Data Security

    We implement reasonable measures (TLS in transit, AES-256 at rest, firewalls, access controls). Payments via Stripe (we do not store full card numbers). Your password security is your responsibility.

    Data Retention

    We retain information as needed for purposes, legal obligations, disputes, and agreements. Thereafter, we securely delete or anonymize.

    Changes to Our Privacy Policy

    We post updates here with a home-page notice. Material changes trigger email/SMS notification to your primary contact.

    Contact Us

    privacy@klienthq.com
    Deliberate Livin LLC
    Austin, TX
    United States